{"id":1689,"date":"2025-11-16T09:45:12","date_gmt":"2025-11-16T09:45:12","guid":{"rendered":"https:\/\/kanissia.com\/?page_id=1689"},"modified":"2025-11-23T13:19:28","modified_gmt":"2025-11-23T13:19:28","slug":"livraison-et-retours","status":"publish","type":"page","link":"https:\/\/kanissia.com\/en\/livraison-et-retours\/","title":{"rendered":"Delivery and Returns"},"content":{"rendered":"<div data-elementor-type=\"wp-page\" data-elementor-id=\"1689\" class=\"elementor elementor-1689\" data-elementor-post-type=\"page\">\n\t\t\t\t<div class=\"elementor-element elementor-element-2e0fa3e e-con-full e-flex elementor-invisible e-con e-parent\" data-id=\"2e0fa3e\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;animation&quot;:&quot;fadeIn&quot;}\">\n\t\t<div class=\"elementor-element elementor-element-e6f1ba6 e-con-full elementor-hidden-mobile e-flex e-con e-child\" data-id=\"e6f1ba6\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-509d413 elementor-icon-list--layout-traditional elementor-list-item-link-full_width elementor-widget elementor-widget-icon-list\" data-id=\"509d413\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"icon-list.default\">\n\t\t\t\t\t\t\t<ul class=\"elementor-icon-list-items\">\n\t\t\t\t\t\t\t<li class=\"elementor-icon-list-item\">\n\t\t\t\t\t\t\t\t\t\t\t<a href=\"#lvlivraisons\">\n\n\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-icon-list-text\">DELIVERY<\/span>\n\t\t\t\t\t\t\t\t\t\t\t<\/a>\n\t\t\t\t\t\t\t\t\t<\/li>\n\t\t\t\t\t\t\t\t<li class=\"elementor-icon-list-item\">\n\t\t\t\t\t\t\t\t\t\t\t<a href=\"#lvretours\">\n\n\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-icon-list-text\">RETURNS<\/span>\n\t\t\t\t\t\t\t\t\t\t\t<\/a>\n\t\t\t\t\t\t\t\t\t<\/li>\n\t\t\t\t\t\t<\/ul>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-31a2afb elementor-widget-divider--view-line elementor-widget elementor-widget-divider\" data-id=\"31a2afb\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"divider.default\">\n\t\t\t\t\t\t\t<div class=\"elementor-divider\">\n\t\t\t<span class=\"elementor-divider-separator\">\n\t\t\t\t\t\t<\/span>\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-cf91265 elementor-widget elementor-widget-text-editor\" data-id=\"cf91265\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t\t\t\t<p>Can't find the answer to your question? Please contact us.\u00a0<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-76b00ed elementor-widget elementor-widget-ld_button\" data-id=\"76b00ed\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"ld_button.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\n\t\t\t<a\n\t\t\t\thref=\"#\"class=\"elementor-button btn btn-solid btn-block btn-icon-left btn-has-label\"\t\t\t>\n\t\t\t\t\t\t\t\t\t<span data-text=\"Nous contacter\" class=\"btn-txt\">\n\t\t\t\t\t\tContact us\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"btn-icon\">\n\t\t\t\t\t\t\t<i aria-hidden=\"true\" class=\"lqd-icn-ess icon-lqd-envelope\"><\/i>\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t<\/a>\n\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-0a9b2b6 e-con-full e-flex e-con e-child\" data-id=\"0a9b2b6\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-0d2620e elementor-widget elementor-widget-heading\" data-id=\"0d2620e\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">DELIVERIES &amp; RETURNS<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-2103fe4 elementor-widget elementor-widget-menu-anchor\" data-id=\"2103fe4\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"menu-anchor.default\">\n\t\t\t\t\t\t\t<div class=\"elementor-menu-anchor\" id=\"lvlivraisons\"><\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-d1aa0b3 elementor-widget elementor-widget-heading\" data-id=\"d1aa0b3\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">deliveries<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-dc92289 elementor-widget elementor-widget-text-editor\" data-id=\"dc92289\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t\t\t\t<p><b>Order preparation<\/b><b><br \/><\/b><span style=\"font-weight: 400;\">All orders are prepared and dispatched within 24 to 48 hours (excluding weekends and public holidays).<\/span><\/p><ul><li><span style=\"font-weight: 400;\">A confirmation e-mail is sent once your order and payment have been validated.<\/span><\/li><li><span style=\"font-weight: 400;\">A second e-mail, including your tracking number, is sent to you as soon as your parcel has been dispatched.<\/span><\/li><\/ul><p><b>Delivery in France<\/b><b><br \/><\/b><\/p><ul><li><span style=\"font-weight: 400;\">2shop direct: 2 to 4 working days after dispatch.<\/span><\/li><li><span style=\"font-weight: 400;\">Colissimo domicile without signature: 2 to 3 working days after dispatch.<\/span><span style=\"font-weight: 400;\"><br \/><\/span><\/li><li><span style=\"font-weight: 400;\">Chronopost 18: 24 hours after dispatch, delivery before 6pm (excluding weekends and public holidays).<\/span><\/li><\/ul><p><b>Delivery within the European Union<\/b><b><br \/><\/b><\/p><ul><li><span style=\"font-weight: 400;\">Colissimo international point retrait: 3 to 5 working days depending on the country.<\/span><\/li><li><span style=\"font-weight: 400;\">Colissimo International home delivery with signature: 3 to 5 working days depending on the country.<\/span><\/li><li><span style=\"font-weight: 400;\">Chronopost express: 1 to 3 working days after dispatch, delivery before 7pm depending on country.<\/span><\/li><\/ul><p><b>Deadlines and responsibilities<\/b><b><br \/><\/b><span style=\"font-weight: 400;\">Delivery times are given as an indication and may vary according to destination and period (sales, holidays, strikes, etc.). We cannot be held responsible for delays caused by the carrier.<\/span><\/p><p><b>Delivery charges<\/b><b><br \/><\/b><\/p><ul><li><span style=\"font-weight: 400;\">Delivery charges are fixed and indicated before the order is validated.<\/span><\/li><li><span style=\"font-weight: 400;\">Free delivery for orders over \u20ac60 in mainland France.<\/span><\/li><\/ul>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-821bd75 elementor-widget elementor-widget-heading\" data-id=\"821bd75\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">returns<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-b5b3ebe elementor-widget elementor-widget-menu-anchor\" data-id=\"b5b3ebe\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"menu-anchor.default\">\n\t\t\t\t\t\t\t<div class=\"elementor-menu-anchor\" id=\"lvretours\"><\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-0f87294 elementor-widget elementor-widget-text-editor\" data-id=\"0f87294\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t\t\t\t<p><b>Right of withdrawal<\/b><b><br \/><\/b><span style=\"font-weight: 400;\">In accordance with Articles L. 221-18 et seq. of the French Consumer Code, you have 14 days from receipt of your order to exercise your right of withdrawal.<\/span><\/p><p><b>Return procedure<\/b><\/p><ol><li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Contact our customer service department by e-mail (contact@kanissia.com), quoting your order number.<\/span><\/li><li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Return the package with the carrier of your choice, at your expense.<\/span><\/li><li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Please keep the proof of shipment (tracking number).<\/span><\/li><li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">As soon as the return has been validated, we will proceed with the refund.<\/span><\/li><\/ol><p><b>Return acceptance conditions<\/b><\/p><ul><li><span style=\"font-weight: 400;\">Tights must be new, unworn, in perfect condition and in their original packaging.<\/span><\/li><li><span style=\"font-weight: 400;\">For reasons of hygiene and safety, unsealed or tested products cannot be returned or exchanged (art. L. 221-28 of the French Consumer Code).<\/span><\/li><\/ul><p><b>Refund<\/b><b><br \/><\/b><\/p><ul><li><span style=\"font-weight: 400;\">Return shipping costs are at the customer's expense.<\/span><\/li><li><span style=\"font-weight: 400;\">Initial delivery charges are non-refundable.<\/span><\/li><li><span style=\"font-weight: 400;\">Refunds will be made within a maximum of 14 days of receipt of the returned products, and will be made via the original means of payment.<\/span><\/li><\/ul>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-1bc846a e-con-full elementor-hidden-desktop elementor-hidden-tablet e-flex e-con e-child\" data-id=\"1bc846a\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-14ecdf5 elementor-widget-divider--view-line elementor-widget elementor-widget-divider\" data-id=\"14ecdf5\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"divider.default\">\n\t\t\t\t\t\t\t<div class=\"elementor-divider\">\n\t\t\t<span class=\"elementor-divider-separator\">\n\t\t\t\t\t\t<\/span>\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-e017aaa elementor-widget elementor-widget-text-editor\" data-id=\"e017aaa\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t\t\t\t<p>Can't find the answer to your question? Please contact us.\u00a0<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-1930fdd elementor-widget elementor-widget-ld_button\" data-id=\"1930fdd\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"ld_button.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\n\t\t\t<a\n\t\t\t\thref=\"#\"class=\"elementor-button btn btn-solid btn-block btn-icon-left btn-has-label\"\t\t\t>\n\t\t\t\t\t\t\t\t\t<span data-text=\"Nous contacter\" class=\"btn-txt\">\n\t\t\t\t\t\tContact us\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"btn-icon\">\n\t\t\t\t\t\t\t<i aria-hidden=\"true\" class=\"lqd-icn-ess icon-lqd-envelope\"><\/i>\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t<\/a>\n\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>","protected":false},"excerpt":{"rendered":"<p>LIVRAISONS RETOURS Vous ne trouvez pas la r\u00e9ponse \u00e0 votre interrogation ? Contactez-nous.\u00a0 Nous contacter LIVRAISONS &amp; RETOURS livraisons Pr\u00e9paration des commandesToutes les commandes sont pr\u00e9par\u00e9es et exp\u00e9di\u00e9es sous 24 \u00e0 48 heures (hors week-end et jours f\u00e9ri\u00e9s). Un e-mail de confirmation est envoy\u00e9 apr\u00e8s validation de votre commande et paiement. Un second e-mail, incluant [&hellip;]<\/p>\n","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"iawp_total_views":20,"footnotes":""},"class_list":["post-1689","page","type-page","status-publish","hentry"],"_links":{"self":[{"href":"https:\/\/kanissia.com\/en\/wp-json\/wp\/v2\/pages\/1689","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/kanissia.com\/en\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/kanissia.com\/en\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/kanissia.com\/en\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/kanissia.com\/en\/wp-json\/wp\/v2\/comments?post=1689"}],"version-history":[{"count":2,"href":"https:\/\/kanissia.com\/en\/wp-json\/wp\/v2\/pages\/1689\/revisions"}],"predecessor-version":[{"id":2758,"href":"https:\/\/kanissia.com\/en\/wp-json\/wp\/v2\/pages\/1689\/revisions\/2758"}],"wp:attachment":[{"href":"https:\/\/kanissia.com\/en\/wp-json\/wp\/v2\/media?parent=1689"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}