1. Personal data collected

We collect various categories of data in connection with your browsing, your orders and our services:

• Last name, first name
• Postal address for delivery and billing
• Email address
• Phone number
• Login information (username, password)
• Order history
• Messages sent to customer service
• Customer reviews and feedback
• IP address
• Browsing data (pages viewed, links clicked)
• Technical data (type of device, browser, operating system)

Banking data do not transit by our site and are not not stored by Kanïssia.

They are processed solely by the following service providers:

• Cawl (credit card)
• PayPal
• Apple Pay / Google Pay

Secure transmission via protocol TLS/SSL, in accordance with article 6 of the GCS.

Terms & Conditions

2. Purposes and legal basis of processing

We process your data exclusively for :

• Customer account creation and management

• Order processing and dispatch

• Payment management

• Order tracking and billing

• Customer service

• Returns and refunds management

• Fraud prevention

• Send a post-purchase email to gather customer feedback (expressly mentioned in the General Terms and Conditions)

  Terms & Conditions

• Improving the site, optimizing the user experience

• Site protection against abuse (security, fight against illicit content)

• Invoice retention

• Accounting obligations

• Obligations relating to the right of withdrawal and legal guarantees

• Newsletters (if you subscribe voluntarily)

• Non-essential cookies (statistics, marketing)

3. Data recipients

Your data may be transmitted to :

• Our payment providers: Cawl, PayPal, Apple Pay, Google Pay
• Our hosting provider: Hostinger
• Our logistics providers and carriers (Colissimo, Chronopost)
• Our emailing tools or customer reviews
• Our technical service providers (safety, maintenance)

These service providers act solely on behalf of Kanïssia, according to our instructions, and in compliance with the RGPD.

4. Transfers outside the European Union

Some service providers (PayPal, email or analysis tools, Apple/Google Pay) may transfer data outside the EU.

These transfers are supervised by :

• Standard contractual clauses (SCC) from the European Commission
• Additional safety measures
• Provider compliance with RGPD or equivalent

5. Shelf life

• Customer account as long as the account is active, or 3 years after the last activity
• Orders / invoices 10 years (legal accounting requirement)
• Emails / customer service 3 years
• Navigation data 13 months (cookies)
• Customer reviews 3 years
• Newsletter until unsubscribed

6. Your rights

In accordance with the RGPD and the French Data Protection Act, you have :

• Right of access
• Right of rectification
• Right to erasure
• Right to object
• Right to restrict processing
• Right to portability
• Right to withdraw consent at any time (newsletter / cookies)
• Right to lodge a complaint with the CNIL

You can exercise your rights by writing to :

contact@kanissia.com

7. Cookies

The site uses :

• Cookies required for site operation
• Analytical cookies (if accepted)
• Payment-related cookies
• Audience measurement cookies
• Social networking cookies (if enabled)

You can manage your preferences via our consent banner or from your browser settings.

8. Data security

We implement all technical and organizational measures to guarantee :

• Integrity
• Availability
• Confidentiality
• Protection against unauthorized access, loss or alteration

As part of the fight against fraud, supporting documents may be requested.

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9. Customer account & user obligations

When creating an account, the user must provide accurate data and keep it up to date.

Fraudulent use or dissemination of illicit content may result in account suspension.

Terms & Conditions

10. Post-purchase customer feedback

Kanïssia sends a post-purchase email inviting customers to give their feedback on the product or experience.

This processing is based on the company's legitimate interests.

The customer may object at any time.

Terms & Conditions