CUSTOMER SERVICE
FAQ
Manufacturing & materials
Our tights are made in Italy, in the Lombardy region, renowned for its historic expertise in high-end hosiery.
Yes, our tights are OEKO-TEX® Standard 100 certified, guaranteeing the absence of harmful substances.
However, if you have known allergies to certain fibers, dyes or textile treatments, it's advisable to remain cautious.
Our tights are made from polyamide, a fiber renowned for its resistance, and are manufactured with a double-coated yarn for the voile and 3D for the thermal tights, 2 techniques that reinforce the strength of the mesh. Nevertheless, pantyhose are fragile by nature, especially the thin models: the 30-denier outer layer is delicate and therefore more sensitive. Please handle them with care, avoid separating the 2 layers, and follow the care instructions.
Yes, our ultra opaque 220 denier thermal tights are designed for comfort and warmth during mild winters.
Thanks to their brushed interior finish, they retain heat and insulate against moderate cold, while remaining light and comfortable to wear for everyday use.
However, this model is not suitable for very low or sub-zero temperatures, particularly when exposed to prolonged outdoor exposure.
It provides comfortable warmth for outdoor temperatures between 4°C and 14°C, depending on individual sensitivity.
As the perception of heat can vary, each person's comfort level may be different.
For people with sickle cell disease, whose sensitivity to cold is heightened, we recommend avoiding wearing tights when the temperature falls below around 6°C, depending on individual tolerance.
We're also working on a warmer version, designed for more intense temperatures, again with high-quality materials and reinforced insulation.
Shades & styles
The current collection includes six nude shades designed to enhance different skin tones:
- Light complexion
- Tanned complexion
- Mixed skin tone
- Light black complexion
- Dark black complexion
- Ebony complexion
If you're hesitating between two shades, we recommend you choose the lighter one. Legs naturally tend to be slightly lighter than the rest of the body, and a brighter shade offers a more harmonious “second-skin” effect.
A Shade Finder is available to assist you in your shade selection.
Double-coating gives a more natural, realistic look than single-coating.
It also offers greater durability: if the outer veil is damaged, it can be replaced without affecting the thermal layer, which is preserved, thus extending the product's lifespan.
This construction also brings real versatility: changing the veil allows you to modify the style while retaining the same nude thermal base.
Sizes & shapes
Kanïssia tights are available in sizes S to 3XL.
Our tights start at size S. Thanks to their elasticity, size S is perfect for people who usually wear XS.
If you're hesitating between two sizes, choose the next size up: thanks to their elasticity, our tights adapt easily to different body shapes.
A dynamic guide is available on our site to help you easily find the size that's right for you.
Yes, our tights go up to size 3XL. For this size, our tights are made with a gusset type panel gusset (double), for greater comfort and support
Maintenance
- Hand wash your tights without fabric softener.
- Leave tights to air-dry only.
- With movement, the two layers cling together. When separating the 2 tights, it's normal for the threads of the inner layer to tense up: this is the natural adhesion of the fibers. As the meshes are strong, you can separate them gently, without risk to the pantyhose.
- Remove pilling as you go to maintain a smooth surface
Payments
You can pay for your orders in complete security thanks to our payment partners:
- Credit card (VIA, MasterCard, American Express)
- Apple pay
- Google pay
- PayPal
- PayPal in 4 instalments
Delivery
We currently deliver to France, Switzerland, Luxembourg, Belgium and Germany.
In France :
2Shop Direct : relay point delivery in 2 to 4 working days.
Colissimo Standard Domicile home delivery in 2 to 3 working days.
Chronopost 18 express delivery in 24 hours after dispatch.
International :
Colissimo International Point Retrait : delivery in 3 to 5 working days depending on the country.
Colissimo International Domicile (with signature) : delivery in 3 to 5 working days depending on the country.
Chronopost Express International priority delivery in 1 to 3 working days depending on the country.
Writing an answer
We do our utmost to ensure that your order is prepared and dispatched within 24 to 48 hours of validation. In busy periods (holidays, promotional offers, high order volumes, etc.), this time may be extended in exceptional cases.
Feedback & exchanges
- Returns accepted within 14 days :
Return shipping costs are at the customer's expense. - Conditions: tights must be unworn, untried, unopened and in their original sealed packaging. For hygienic reasons, any non-conforming returns will be refused.
Availability & contact
Kanïssia tights are available on our official website, Amazon Prime and Tiktok Shop.
If you have any questions or problems with your order, you can contact us directly by :
- E-mail: contact@kanissia.com
- WhatsApp : 06 95 71 76 98 Monday to Saturday, 10am to 6pm.
All contact information is also available in the Contacts section of our website.
FAQ
Manufacturing & materials
Our tights are made in Italy, in the Lombardy region, renowned for its historic expertise in high-end hosiery.
Yes, our tights are OEKO-TEX® Standard 100 certified, guaranteeing the absence of harmful substances.
However, if you have known allergies to certain fibers, dyes or textile treatments, it's advisable to remain cautious.
Our tights are made from polyamide, a fiber renowned for its resistance, and are manufactured with a double-coated yarn for the voile and 3D for the thermal tights, 2 techniques that reinforce the strength of the mesh. Nevertheless, pantyhose are fragile by nature, especially the thin models: the 30-denier outer layer is delicate and therefore more sensitive. Please handle them with care, avoid separating the 2 layers, and follow the care instructions.
Yes, our ultra opaque 220 denier thermal tights are designed for comfort and warmth during mild winters.
Thanks to their brushed interior finish, they retain heat and insulate against moderate cold, while remaining light and comfortable to wear for everyday use.
However, this model is not suitable for very low or sub-zero temperatures, particularly when exposed to prolonged outdoor exposure.
It provides comfortable warmth for outdoor temperatures between 4°C and 14°C, depending on individual sensitivity.
As the perception of heat can vary, each person's comfort level may be different.
For people with sickle cell disease, whose sensitivity to cold is heightened, we recommend avoiding wearing tights when the temperature falls below around 6°C, depending on individual tolerance.
We're also working on a warmer version, designed for more intense temperatures, again with high-quality materials and reinforced insulation.
Shades & styles
The current collection includes six nude shades designed to enhance different skin tones:
- Light complexion
- Tanned complexion
- Mixed skin tone
- Light black complexion
- Dark black complexion
- Ebony complexion
If you're hesitating between two shades, we recommend you choose the lighter one. Legs naturally tend to be slightly lighter than the rest of the body, and a brighter shade offers a more harmonious “second-skin” effect.
A Shade Finder is available to assist you in your shade selection.
Double-coating gives a more natural, realistic look than single-coating.
It also offers greater durability: if the outer veil is damaged, it can be replaced without affecting the thermal layer, which is preserved, thus extending the product's lifespan.
This construction also brings real versatility: changing the veil allows you to modify the style while retaining the same nude thermal base.
Sizes & shapes
Kanïssia tights are available in sizes S to 3XL.
Our tights start at size S. Thanks to their elasticity, size S is perfect for people who usually wear XS.
If you're hesitating between two sizes, choose the next size up: thanks to their elasticity, our tights adapt easily to different body shapes.
A dynamic guide is available on our site to help you easily find the size that's right for you.
Yes, our tights go up to size 3XL. For this size, our tights are made with a gusset type panel gusset (double), for greater comfort and support.
Maintenance
We recommend hand-washing only, in cold water, using a mild detergent. Avoid tumble-drying, ironing and fabric softener.
To extend their life :
- Wash your tights by hand, without fabric softener, do not tumble dry and handle them with care to avoid snagging and prolong their durability.
- Remove pilling as you go to keep the surface smooth, and follow the care recommendations. Odif AntiStatic spray can also help limit the appearance of pilling.
- Put on your tights with care, making sure your nails are smooth and free of rings or jewelry that could catch on them.
- Avoid contact with sharp or rough objects (keys, zippers, animal claws, etc.).
- Store them separately, to prevent them from becoming entangled with other clothes or accessories.
-
- Hand wash your tights without fabric softener.
- Leave tights to air-dry only.
- With movement, the two layers cling together. When separating the 2 tights, it's normal for the threads of the inner layer to tense up: this is the natural adhesion of the fibers. As the meshes are strong, you can separate them gently, without risk to the pantyhose.
- Remove pilling as you go to keep the surface smooth.
Payments
You can pay for your orders in complete security thanks to our payment partners:
- Credit card (VIA, MasterCard, American Express)
- Apple pay
- Google pay
- PayPal
- PayPal in 4 instalments
Delivery
We currently deliver to France, Switzerland, Luxembourg, Belgium and Germany.
In France :
2Shop Direct : relay point delivery in 2 to 4 working days.
Colissimo Standard Domicile home delivery in 2 to 3 working days.
Chronopost 18 express delivery in 24 hours after dispatch.
International :
Colissimo International Point Retrait : delivery in 3 to 5 working days depending on the country.
Colissimo International Domicile (with signature) : delivery in 3 to 5 working days depending on the country.
Chronopost Express International priority delivery in 1 to 3 working days depending on the country.
Writing an answer
We do our utmost to ensure that your order is prepared and dispatched within 24 to 48 hours of validation. In busy periods (holidays, promotional offers, high order volumes, etc.), this time may be extended in exceptional cases.
Feedback & exchanges
- Returns accepted within 14 days :
Return shipping costs are at the customer's expense. - Conditions: tights must be unworn, untried, unopened and in their original sealed packaging. For hygienic reasons, any non-conforming returns will be refused.
Availability & contact
Kanïssia tights are available on our official website, Amazon Prime and Tiktok Shop.
If you have any questions or problems with your order, you can contact us directly by :
- E-mail: contact@kanissia.com
- WhatsApp : 06 95 71 76 98 Monday to Saturday, 10am to 6pm.
All contact information is also available in the Contacts section of our website.